TREES 1ST Terms and conditions
Introduction:
Trees 1st can offer 25 years of professional and technical competence in the arboricultural industry. Should you wish to know more about us please visit our website on www.Trees 1st.co.uk or phone 07795 485 769
Definition:
The Client: Being the persons or persons who has requested a quotation for works/authorised the works to proceed and will normally be the owner of the trees specified or will be the owners representative in whatever capacity with regard to said trees.
The Estimator: Being the person who has carried out the site inspection and forwarded the quotation for works.
The Quotation: Being the written specification and costing for works as inspected and /or discussed on site and forwarded to the client. Quotations are valid for a period of six months after which Trees 1st reserves the right to amend said quotation.
Works: Being the tree work operations as detailed in the quotation.
The Contract: Being the works in the quotation requested/accepted/agreed by the client in writing.
The Contractor: Being Trees 1st or sub-contractor used by Trees 1st.
General:
Tree Preservation Orders/Conservation Areas: If the trees detailed in the quotation are covered by individual or group Tree Preservation Orders or are located within a Conservation Area Trees 1st can/will obtain any Local Authority consents for works on behalf of the client on written acceptance of the contract.
Insurance: Trees 1st is covered by £10,000,000 Public Liability Insurance. Copies are available on request.
Additional Works: If, during the execution of the contract the client requests additional works, which are outside of the original quotation, then their cost can be agreed on site (and signed in confirmation by the client on the quotation sheet). An additional quotation can be prepared which may necessitate further site inspections by the original estimator.
Emergency call out: Set rates apply and are chargeable from time of instruction.
Cancellation: 24 hours notice of cancellation of scheduled works is required, otherwise a minimum call out charge of £120.00 +VAT will be levied.
Neighbouring trees: If works are to be carried out on a clients neighbours trees which necessitates access to their property then written consent from the owner will be required. Any works carried out on a clients neighbours trees which do not necessitate access to their property do not need written consent but it is deemed prudent and courteous to inform them of proposed works. (Any pruning of overhangs where access into the tree is necessary, then written consent is still needed. All the above are the sole responsibility of the client.
Parking: Where resident parking, pay and display or yellow line dispensation is needed in regards to contractors vehicles or to facilitate tree works, local council parking suspension costs will be chargeable to the client + VAT. In some circumstances, traffic management will be required. Costs will be agreed beforehand.
Day/Hourly Rate: Where applicable day/hourly rate will be quoted on a man-hour basis and will include travelling to and from as well as time spent on site. A surcharge will be levied for Saturday/Sunday, Bank Holidays, emergency and nighttime work. This will be subject to agreement before works take place.
Payment: A credit card number will be taken prior to each booking, and payment will be expected upon completion of contract subject to the clients satisfaction.
Complaints: Any complaints/queries relating to the satisfactory completion of the contract must be raised with the head office within 24hrs of receipt of invoice, otherwise the contractor reserves the right to charge additional fees for further works, attendance or amendments. All complaints will be treated and with the utmost urgency.
Disputes: Trees 1st will do everything possible to resolve any misunderstanding arising from contract works to the satisfaction of both parties. If agreement cannot be reached then it is possible to contact the local authority tree officer or the Arboricultural Association for mediation/resolution purposes.
VAT: Is applicable and is charged at the current rate.
